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Regions Bank opens on south side

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MODERN TAKE:Regions Bank’s new location in front of the Kohl’s on South Western Avenue.
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OPEN FOR BUSINESS:Tellers help a customer in the lobby of the new Regions Bank building on South Western Avenue.

BY Kaitlin Gebby - kgebby@chronicle-tribune.com

After around 90 days of construction, the newest Regions Bank location is open for business on the south side of Marion.

Located on South Baldwin Avenue in the University Marketplace Plaza, Regions Bank’s new and only location in Marion took around 90 days of construction and was 18 months in the making, according to Mike Stillwell, vice president and consumer banking manager of Northern Indiana.

Stillwell said they were in need of a new location after vacating the bottom floor of Old Marion National Bank on South Washington Street in Downtown Marion.

According to a press release from Regions announcing the branch opening, the building is designed to offer a more modern banking experience while “reinforcing the value of personal service from local bankers.”

The new technology featured in the branch includes a drive-up ATM with live video chat capabilities, fingerprint or facial recognition for safe deposit box access and an “open door” environment to all office and private work spaces.

Stillwell said that while there is an open concept, they maintain confidentiality for customers using “pink noise” in the telling area, which is a soft static sound that makes personal conversations harder to hear.

According to Stillwell, the live video chat on the drive-up ATM allows customers who wish to speak with a person the opportunity to do so outside of regular business hours. The Marion Regions location is one of about 180 locations nationwide with the video feature.

Stillwell added that all tellers live and work in Marion. According to Branch Manager Judy Hudson, that’s a rarity for banks in any community.

“It’s important for us to be part of the community and be an asset to the people we serve,” she said.

While the branch is now the only Regions location in Marion, Stillwell said they are currently in negotiations to establish remote ATMs in Marion as well.